SHIPPING TERMS
Joren Spire LLC is committed to providing safe, reliable, and efficient delivery services. This shipping policy applies to all orders placed through our website.
1. Delivery Coverage
Currently, our delivery services are limited to addresses within the United States. We do not offer delivery services to locations outside the United States at this time.
2. Order Processing Time
Once an order is placed and payment is successfully processed, we typically complete order processing and hand the package over to our logistics partners within 1–2 business days.
Order processing times may be extended during weekends, U.S. federal holidays, and special promotional periods.
3. Delivery Time
Once an order has shipped, standard delivery within the United States typically takes 2–5 business days. Actual delivery times may vary based on the delivery address, weather conditions, holidays, carrier schedules, or other uncontrollable factors.
Order processing time and shipping time are calculated separately; therefore, the estimated total time to delivery is generally 3–7 business days.
4. Logistics Partners
To ensure safe and timely delivery, we may select an appropriate delivery provider based on the order address, package specifications, and actual logistics arrangements. These providers include:
UPS
FedEx
USPS
DHL
The specific carrier will be determined based on the details of the order. Logistics providers may adjust delivery methods based on shipping routes and operational conditions.
5. Shipment Tracking
Once an order has shipped, we may provide tracking information. Customers can view the shipment status via the relevant carrier's tracking system.
If tracking information is not immediately updated, please allow the carrier some time to process the shipment. If there are no updates for an extended period, please contact our customer service team, and we will assist you in checking the status of your order.
6. Delivery Address
Customers must provide an accurate and complete delivery address, recipient name, and contact information at checkout. Delivery failures, returns, or re-deliveries caused by incorrect or incomplete address information provided by the customer may result in additional shipping fees or delays.
7. Delivery Delays
While we strive to meet estimated delivery times, factors such as weather, natural disasters, traffic issues, peak shipping volumes, holidays, or carrier operational adjustments may cause delays.
For shipping delays beyond Joren Spire LLC's reasonable control, we will make reasonable efforts to assist customers in checking the package status with the logistics provider. 8. Damaged or Lost Packages
If the package you receive shows signs of obvious damage, please contact us as soon as possible with your order details and relevant photos so we can assist you.
If the tracking status indicates the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, building management office, or other secure locations where the package might have been left, and contact the carrier. If the issue remains unresolved, please contact our customer service team.
We are committed to providing you with timely and reliable shipping support.