RETURNS POLICY
Joren Spire LLC is committed to providing a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.
1. Return Period
Customers may submit a return request within 30 days of receiving their items. Requests made after this 30-day period may not be approved, unless otherwise required by applicable law.
2. Return Conditions
To qualify for a return, items must be unused, unworn, unwashed, and in a condition suitable for resale, with original packaging, tags, and accessories intact whenever possible.
We reserve the right to refuse a return or deduct a corresponding amount from the refund if the item shows signs of use, damage, or washing, or if it is rendered unsellable due to customer actions.
3. Quality Issues or Incorrect Items
Please contact us immediately if you receive an item with quality defects, damage incurred during shipping, or an item that significantly differs from your order.
For confirmed quality issues or cases where the wrong item was shipped, we will arrange for a return, exchange, or refund based on the specific circumstances and may cover reasonable return shipping costs.
4. Returns Unrelated to Quality
If the return is due to personal preference, incorrect size selection, a change of mind, or other reasons unrelated to product quality, the customer may be responsible for return shipping costs.
Refund processing will proceed once the returned item has been received at our warehouse and inspected to ensure it meets return conditions.
5. Return Address
All returns must be confirmed by our customer service team in advance. Please do not ship items back without obtaining return authorization.
9200 Double R Blvd Unit 2031, Reno, NV 89521
The return address may vary depending on the specific order and return circumstances. Please ensure you use the final return address provided by customer service.
6. Refund Method
Once eligible items are received and inspected, we typically process refunds within 3–5 business days.
Refunds will be issued via the original payment method. The time it takes for funds to appear in your account may depend on the processing times of your bank, credit card issuer, or third-party payment provider. 7. Partial Refunds
If returned items show slight signs of use, are missing original packaging, or are otherwise unsuitable for resale, we may offer a partial refund based on the specific circumstances, provided such action complies with applicable laws.
8. Items Ineligible for Return
The following items may not be eligible for return:
Items returned after the specified return period;
Items that have clearly been used or worn;
Items that have been washed or damaged by the customer;
Items missing essential accessories or tags;
Items damaged due to improper use by the customer;
Items that cannot be resold upon return.
9. Non-receipt of Refund
If we have confirmed a refund but you have not received the funds within a reasonable timeframe, please first contact your bank or payment provider. If the issue remains unresolved, please contact our customer service team, and we will assist in checking the status of your refund.
When submitting a return request, please provide your order number, the reason for the return, and necessary product details so that we can process your request more efficiently.