PRIVACY POLICY

Joren Spire LLC (hereinafter referred to as "we" or "the Company") respects and values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, or use our website, purchase our products, or contact us.

1. Information We Collect

When you use our website, we may collect the following information based on service requirements:

Name, billing address, and shipping address;
Email address and contact phone number;
Information related to orders, purchases, and returns/exchanges;
Website account login information;
Inquiries, feedback, or other information you voluntarily submit to us;
IP address, browser type, device information, and website access records;
Technical and analytical data used to improve website functionality and user experience.

We will not ask you to provide full credit card numbers, account passwords, or other unnecessary sensitive payment information via email or other insecure channels.

2. How We Use Information

We may use the collected information to:

Process and fulfill your orders;
Arrange product delivery and provide order status updates;
Process refunds, returns, and customer service requests;
Communicate with you regarding orders, services, or website-related matters;
Improve website functionality, product presentation, and the shopping experience;
Prevent fraud, unauthorized activities, and other security risks;
Comply with applicable laws, regulations, and legal requirements.

3. Payment Information

Website orders may be processed through third-party payment service providers. Payment information is typically handled directly by the respective payment processing institutions in accordance with their privacy policies and security standards. Joren Spire LLC does not store full payment card information in its own systems unnecessarily.

4. Information Sharing

We do not sell your personal information. To fulfill orders and provide website services, we may share relevant information to the extent necessary with trusted third-party service providers, such as payment processors, order processing services, delivery and logistics partners, website hosting providers, and technical service providers.

These third parties may only use the information to the extent necessary to provide the relevant services and must implement reasonable security measures in accordance with applicable laws.

We may also disclose relevant information as required by law, court orders, or lawful requests from government agencies, or to protect the legitimate rights and interests of ourselves, our customers, and the public. 5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyze site traffic, and improve the user experience.

You can manage or restrict cookies through your browser settings. However, if you disable cookies entirely, some website features may not function properly.

6. Data Security

We implement reasonable technical, administrative, and security measures to protect personal information against unauthorized access, use, modification, or disclosure.

However, no method of internet transmission or electronic storage is absolutely secure; therefore, we cannot guarantee that personal information will be free from unauthorized access in all circumstances.

7. Data Retention

We retain relevant personal information for a reasonable period based on actual needs, such as order processing, customer service, business operations, legal compliance, and dispute resolution. When personal information is no longer reasonably necessary for business or legal purposes, we will delete, anonymize, or securely dispose of it in accordance with applicable regulations.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These third-party websites have their own independent privacy policies and data handling practices. We are not responsible for the privacy practices of third-party websites and recommend that you review their privacy policies before using them.

9. Children's Privacy

Our website is not directed at children. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take reasonable steps to handle or delete such information as required by applicable law.

10. Privacy Rights for U.S. Consumers

Under applicable U.S. state privacy laws, certain consumers may have rights regarding their personal information, such as the right to access, correct, or delete their data, and the right to know how their personal information is collected and used. Specific rights depend on the consumer's state of residence and applicable laws.

If you wish to learn about or exercise the privacy rights applicable to you, please contact us at:

Joren Spire LLC
Customer Service Email: support@jorenspire.com

We may take reasonable steps to verify your identity to protect the security of your personal information.

11. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our business, legal requirements, or website services. Updated versions will be posted on this page, and the effective date will be updated where appropriate. We recommend that you review this page periodically to stay informed about the latest privacy policy details. We will make every effort to address your privacy-related inquiries in a timely manner and provide you with appropriate assistance.