Joren Spire LLC aims to provide a simple and transparent return and refund experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the following policy.

  1. Return Period

Customers may submit a return request within 30 days of receiving the merchandise. Return requests made after this 30-day period may not be approved, unless otherwise required by applicable law.

  1. Return Conditions

Items submitted for return should be kept in their original condition as much as possible; we recommend retaining the original packaging, tags, and accessories. Items must not show signs of use, damage, or improper handling that would prevent resale.

Certain special orders may be subject to different return conditions; please refer to the specific order details or information provided by customer service.

  1. Quality Issues or Incorrect Items

Please contact us as soon as possible if the items you received have obvious quality defects, were damaged during shipping, or do not match your order details.

Please provide your order number along with photos or a description of the issue so we can verify the claim. For confirmed quality issues or incorrect shipments, Joren Spire LLC will provide a replacement, refund, or other reasonable solution based on the specific circumstances.

  1. Returns for Non-Quality Reasons

If the return is due to personal preference, an ordering error, or other reasons unrelated to product quality, the customer may be responsible for return shipping costs. Please contact us to confirm the return process before sending items back; packages sent without prior confirmation may not be processed promptly.

  1. Return Address

Please be sure to obtain and confirm the latest return information via customer service before shipping your return.

Return Address:
9200 Double R Blvd Unit 2031, Reno, NV 89521

  1. Refund Processing

Upon receipt of the returned items, we will inspect the shipment. Once the items are confirmed to meet return requirements, we typically process the refund within 3 business days.

Refunds will be issued to the customer’s original payment method. Please note that banks, credit card companies, or other payment institutions may require additional processing time, so the actual time it takes for funds to appear in your account may vary. 7. Refund Amount

Orders eligible for a refund will typically be refunded the value of the corresponding items. Whether shipping costs from the original order, return shipping fees, or other charges are refunded will depend on the specific reason for the return and applicable policies.

If the returned items do not meet the return criteria, we may adjust the refund amount to the extent permitted by law or contact the customer to discuss further handling.

  1. Order Cancellation

If you wish to cancel your order before it ships, please contact us as soon as possible. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it. For orders that cannot be cancelled, customers may apply for a return, provided the return policy requirements are met.

Please provide your order number when contacting us so that we can locate your order quickly and assist you.