Joren Spire LLC (hereinafter referred to as “we,” “the Company,” or “Joren Spire LLC”) values ​​your privacy and is committed to protecting the personal information you provide when using our website and related services. This Privacy Policy explains how we collect, use, store, protect, and process your information.

  1. Information We Collect

We may collect the following information when you visit the website, register an account, place an order, contact us, or use related services:

Name, email address, phone number, and billing information;
Shipping address and order details;
Products purchased, order amounts, and transaction records;
Information related to website visits, browsing activity, and devices (e.g., IP address, browser type, device type, and operating system);
Inquiries, feedback, or other information you voluntarily submit to us.

We will not request personal information that is unrelated to fulfilling orders or providing services.

  1. How We Use Information

We may use the collected information for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery and providing order status updates;
Processing payments, refunds, and return requests;
Responding to customer inquiries and providing customer service;
Improving website functionality, products, and the shopping experience;
Ensuring website security, preventing fraud, and managing risk;
Complying with applicable laws, regulations, and lawful requests;
Sending you service- or order-related notifications, to the extent permitted by law.

  1. Payment Information

Online payments may be processed through third-party payment service providers. Your full payment card details are typically handled by the respective payment processor in accordance with their privacy policies and security standards. We do not store your full bank card or credit card information unnecessarily.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember user preferences, analyze website traffic, and improve the user experience.

You can manage or delete cookies through your browser settings. However, if you disable cookies entirely, some features of the website may not function properly.

  1. Information Sharing

We will not sell or rent your personal information for purposes inconsistent with this Privacy Policy. We may share limited information with trusted third-party service providers when necessary to provide website services, such as:

Payment processing service providers;
Logistics and delivery partners;
Website hosting, technical, and security service providers;
Customer service and communication service providers;
Government agencies, legal advisors, or other relevant parties when required by law or necessary to protect our legitimate interests.

These third parties process information only to the extent necessary to provide the relevant services.

  1. Information Security

We implement reasonable technical and administrative measures to protect your personal information against unauthorized access, use, modification, or disclosure.

However, as internet transmission and electronic storage cannot be guaranteed to be absolutely secure, we cannot guarantee that your information will be free from unauthorized access in all circumstances.

  1. Information Retention

We retain relevant information for as long as necessary to provide services, process orders, resolve disputes, maintain business records, and comply with legal obligations. When information no longer serves a reasonable business or legal purpose, we will delete, anonymize, or securely dispose of it in accordance with applicable laws.

  1. Third-Party Websites

Our website may contain links to third-party websites or services. Third-party websites have their own privacy policies and information handling practices. We are not responsible for the privacy practices or content of third-party websites and recommend that you review their privacy policies before visiting them.

  1. Children’s Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children under the age prescribed by law. If we discover that we have inadvertently collected personal information from a child, we will take reasonable steps to address the matter as required by applicable law.

  1. Privacy Rights for U.S. Consumers

Under applicable U.S. state privacy laws, certain consumers may have rights such as the right to access, correct, delete, or obtain a copy of their personal information. Specific rights may vary depending on your state of residence and applicable law.

If you wish to learn about the privacy rights available to you or submit a privacy-related request, please contact us using the methods below.

  1. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Updated policies will be posted on this page, and the “Last Updated Date” will be revised where appropriate. We recommend that you review this page periodically to understand how we protect and process your personal information.

We will address your privacy-related inquiries and requests within a reasonable timeframe.